For patients, a world of healthcare-related information and communications capabilities can be accessed nearly anytime with just a few clicks and swipes. Modern patients can book appointments online, evaluate symptoms in real-time using smart health apps and connect with providers through telehealth — often without ever stepping into a clinic. These digital avenues provide huge opportunities for healthcare marketers. Using effective digital engagement strategies, healthcare brands and providers can improve patient relationships, build trust, increase retention and enhance experiences.
How Engaged Patients Strengthen Healthcare Brands
Highly engaged patients tend to be more informed and proactive about their health, and fostering this engagement has become a growing trend among healthcare marketers. Active patient participation in the care process often leads to better retention, stronger provider-patient relationships, enhanced overall care experiences, higher patient satisfaction and better outcomes. By recommending services to others and leaving positive reviews, engaged patients also help drive organic brand growth for healthcare companies.
In all of these ways, engaged patients help healthcare organizations build a stronger brand and a more loyal customer base, both of which contribute to credibility, long-term stability and a competitive edge. Simply put, patients are more likely to choose and stay with providers they trust, and a recognizable, reputable brand helps reinforce that trust.
4 Powerful Strategies for Boosting Healthcare Engagement With Digital Tools
Effectively engaging patients requires more than just providing information. Brands must strategically create accessible, personalized and ongoing communication about patients’ care and well-being — and digital platforms provide powerful opportunities for doing so. Consider these four ways your healthcare brand can increase patient engagement with digital tools:
1. Provide Personalized Content
Analyze your health brand’s data to gain the insights needed to deliver relevant health information tailored to patients’ needs. Email newsletters, blog content and educational videos customized for different demographics or conditions can help you keep patients informed and engaged.
2. Foster Social Media Interaction
Engage with and educate patients where they already spend time by sharing health tips, answering common questions and responding to comments on social media. By leveraging social media best practices and actively participating on platforms like Facebook, Instagram and LinkedIn, your healthcare brand can build consumer trust and strengthen its brand presence.
3. Enhance Patient Portals and Mobile Apps
Provide your patients with secure and easy access to their medical records, test results, appointment scheduling and direct provider communication. A well-designed portal or mobile app keeps patients connected to their care and reduces friction in managing their health.
4. Implement Automated and AI-Powered Support
Use chatbots and AI-driven assistants to answer common questions, assist patients with appointment scheduling and provide real-time support. These tools can enhance patient engagement and knowledge by offering 24/7 accessibility and reducing response times.
Key Metrics for Measuring Patient Engagement
Tracking the right engagement metrics can help your healthcare brand understand how patients interact with your digital touch points, and you can use that information to optimize each channel. Here are five important metrics your healthcare organization should use to measure the effectiveness of its digital engagement strategies:
Leverage Website Analytics
Use Google Analytics to monitor page views, time on site and bounce rates to better understand how patients interact with your healthcare brand’s online content.
Track Social Media Engagement
Measure likes, shares, comments and follower growth to gauge your brand’s visibility and audience interest. Social media dashboards such as Hootsuite and Sprout Social can help you track performance across platforms.
Collect and Analyze Patient Feedback
Use surveys and online reviews to gain direct insights into patient satisfaction and areas for improvement. CRM platforms such as Salesforce Health Cloud, HubSpot and Zoho CRM can help you organize and analyze feedback, while review monitoring tools such as Podium, Birdeye and Mention track online sentiment and response trends.
Evaluate Email Performance
Assess the open and click-through rates of your email marketing campaigns to determine how well your messaging is capturing patient attention. Most email marketing platforms can provide performance data, automate follow-ups, and segment your audiences for more personalized communication.
Review Telehealth and Patient Portal Data
Examine appointment bookings, portal logins and inquiry trends to understand how patients engage with your healthcare brand’s virtual care options. Many EHR and patient portal systems offer built-in analytics to help you track these interactions and identify opportunities for improvement.
Once your healthcare brand has a clear picture of how patients engage with its digital platforms, you can use this data to refine and enhance your approach. Identify patterns in patient behavior and adjust your content accordingly, use A/B testing to improve your messaging and your patients’ digital experiences, or act on patient feedback to address concerns and enhance communication.
Brandon: Your Healthcare Marketing Experts
An ad agency that specializes in healthcare marketing can help your brand better engage patients and experience growth. With a deep, diverse skill set and years of experience in the healthcare industry, the pros at Brandon are ready to boost the performance of your organization’s marketing efforts ” contact us today to learn how.
Kristi Raines
Marketing Director
Kristi is our Marketing Director, working out of any of our offices she can make her way to, from her Florence, SC home. Her experience spans categories including, B2B, manufacturing, packaging, e-commerce, veterinary care, finance, CPG, healthcare, recruitment marketing, employer branding, and several others. A former collegiate athlete, she enjoys staying active by running, weightlifting and avoiding being tackled by and wrestling with her 10-year-old son. She has also been married for 15+ years and has a rescue dog named Comet (aka, a reindeer, which she'd be happy to tell you about sometime).
By subscribing to our newsletter, you agree to our Privacy Policy.
